Common travel disputes

Travel disputes when traveling are a disappointing thing. As long as you pay more attention before traveling, some disputes can be avoided.

Handling Tourism Complaints

Common tourism complaints can be divided into two aspects: violation and attitude. If a tour guide or tour leader fails to fulfill their obligations by the tourism development regulations, tourist guide management rules, and other laws and regulations, or changes the itinerary arbitrarily and violates the tourism contract, it is a violation. In this part, as long as there is clear evidence, the Tourism Bureau can exercise public power per the law and impose penalties prescribed by law. If it is a question of service attitude such as words and deeds, this part is more difficult to identify.

Therefore, if the travel agency is a member of the Travel Industry Quality Assurance Association of the Republic of China, it will first coordinate through the Quality Assurance Association. If quality assurance coordination fails or it is not a member of the Quality Assurance Association, the Tourism Bureau will coordinate. However, since such cases are of a civil law nature, public power cannot intervene.

Generally, more common tourism disputes include:

• The tour leader or tour guide has poor service quality or a bad attitude. If this happens, you can first ask the tour leader to communicate with the tour guide. If there is no improvement, ask the tour leader to coordinate with the local travel agency. , Reassign another tour guide, even if the situation cannot be improved, you can usually get a partial refund or compensation depending on the severity of the situation.
•  The operator changes the date or itinerary on its own. If the travel agency does not notify the consumer immediately at this time, it must compensate the consumer for all travel expenses as liquidated damages; if there is a notice, the compensation will be proportional to the distance between the notification date and the departure date.
•  If consumers find that meals, accommodation, transportation, itineraries, sightseeing spots, and tour items are not handled as agreed due to factors other than force majeure during travel, they may request liquidated damages equal to twice the difference.
• For refund disputes when a consumer cancels a trip before departure, if the consumer is unable to go due to personal reasons, and if the notice is given only 1 day before departure, in addition to the administrative fees advanced by the operator, 50% will still be deducted If notification is given 31 days before departure, only 10% will be deducted.